Terms and Conditions


Welcome to Meson Direct. These terms and conditions govern your use of our website and the purchase of the products showcased on our website. By using our website and purchasing our products, you agree to these terms and conditions.

**Website Usage:**

You may use our website for lawful purposes and in accordance with these terms and conditions. You may not use our website in any way that violates any applicable laws or regulations or infringes on our intellectual property rights.

**Accuracy of Information:**

While we make every effort to ensure that the information on the website is updated and accurate, please note that information, including pricing, may change at any time without prior notice. All specifications, product descriptions, and products on the website are subject to change without prior notice.

**Terms of Sale:**

By placing an order with us, you agree to provide valid contact details, including your name, contact number, address, and city. We reserve the right to refuse or cancel any order placed by a customer for any reason, including force majeure circumstances.

**Payment Terms:**

All products are available for Cash Pickup, but prior communication is recommended to ensure that the required goods can be made available at the store. Online orders will be delivered after full payment is made online; Cash on Delivery (COD) is not available. We also accept payments through Debit/Credit Cards on our website. For Debit/Credit Card payments, we use a third-party service. If you encounter any payment issues, please contact us at info@mesondirect.com or +92-334-0114119.

**Shipping & Delivery:**

We will ship your products to the shipping address you provide during checkout. While we make every effort to ship your products as quickly as possible, we cannot guarantee delivery times. We are not responsible for any delays or damage that occurs during shipping. If you have any queries regarding delivery, please contact us at info@mesondirect.com or +92-334-0114119.
**Refund Policy:** A refund is applicable within 7 days if you receive damaged goods, if the goods do not match the product description, or if damage occurs during shipping. We do not accept refunds for change of mind under any circumstances.

**Return Policy:**

A return is applicable within 5 business days if the product is not properly packed, found damaged during shipping, or not received as described on the website. However, please note that changes in the quality or standard of the products by the manufacturer may occur over time, and we are not responsible for such changes. We guarantee that our products are 100% original and box-packed as received and dispatched/delivered.

**Ordering a Product:**

When you place an order on our website, you agree to purchase the products at the prices listed on our website. You also agree to pay any applicable taxes and shipping fees. We reserve the right to refuse or cancel any order at any time for any reason, including if the product is no longer available or if there is an error in pricing or product information.

**Cancellation of Order:**

If an order is cancelled before the shipping process has started, we may refund the full amount of the order. However, if the order has already been sourced from our vendor, a 10% deduction from the product price will apply. Once the order has been shipped to the customer, it is not eligible for cancellation. Change of mind is not accepted under any circumstances.

**Warranty Policy:**

Our warranty policy follows the standard guidelines of manufacturers, importers, distributors, and vendors. The company has limited liability for warranty issues, especially regarding damages in transit, misuse, and power failure. If a product has an international warranty, it means that the seller has no warranty liability in Pakistan. If a laptop requires service, replacement, or repair, the unit must be sent by the customer to the respective region (e.g., US, UAE). The company can assist customers with troubleshooting steps. It is advisable to clarify warranty-related issues before ordering a product to avoid any confusion. Used computer laptops, desktops, and add-ons are not returnable. The checking warranty is valid for 3 days from the date of purchase. Please inspect your ordered items upon receipt of the shipment/delivery, as no damage claims will be accepted thereafter.
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