Frequently Asked Questions

Frequently Asked Questions


Is it possible to place an order online and if so, what are the available payment options?
Online ordering is possible and upon receipt of payment, orders will be processed and shipped as soon as possible. The total time for delivery will depend on payment confirmation, processing time, and transit time. It can take anywhere from 24 hours to 10 days for in-stock items. To avoid any delays, please confirm that the shipping address provided to us is accurate.

Is the option of paying in cash upon delivery available?
Cash On Delivery is not being offered as of yet but we’ll let our customers know when we start COD through our newsletter. Stay tuned!

Are the prices of “On Order” products subject to change?
We strive to keep the prices on our website accurate and consistent. However, due to fluctuations in foreign exchange rates or government policies, we may need to make adjustments to prices without prior notice. Meson Direct reserves the right to change prices on the website at any time. To avoid any confusion, it is recommended to confirm the prices of “On Order” products by a phone call before making any payments.

Customer Reviews

What is the purpose of writing reviews?
We value your feedback and want to provide other consumers with useful information when making purchasing decisions. As a Meson Direct customer, you can submit reviews for items on We encourage you to share your thoughts, both positive and negative, about your experiences.

What’s not allowed?
We are happy to provide a platform for customers to share their thoughts on products. While we appreciate your feedback, we ask that you limit your participation to one review per product and we reserve the right to remove any reviews that contain: – Objectionable material such as offensive language, immorality, or illegal conduct – Promotional content including advertisements, repetitive posts, or reviews written by parties with a financial interest in the product or a competing product. – Inappropriate content such as plagiarism, personal contact information, or commenting on other reviews. Please note that we do not accept reviews that are written for compensation or as part of a paid promotion package.

Placing Orders

What do “On Order Only” items mean?
If a product is marked “On Order Only,” it means that the product is not currently in stock and must be ordered from the supplier. Due to fluctuating dollar rates, it is recommended that customers call the company before placing an order for these products to ensure that they are aware of any potential changes in price.

Store Timings

What are your store hours?
Ramadan Store Hours:
Monday – Thursday & Saturday: 12:00am to 5:30pm
Friday: 12:00am to 1:00pm & 2:00pm to 5:30pm
Sunday: Closed.

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